Returns & Exchanges
At Shmilycustom, we want you to be completely satisfied with your purchase. If your order doesn't meet your expectations, we offer a straightforward 30-day return policy for most items in their original condition.
Initiate Your Request
Contact our customer support team via email with your order number and the reason for the return to receive an authorization code.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all tags are attached and the product shows no signs of wear or use.
Ship the Item
Affix the provided return shipping label to your package and drop it off at any authorized carrier location or post office.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing