Frequently Asked Questions

Everything you need to know about your Shmilycustom experience

How long will it take to receive my order?

Standard delivery typically takes 7-12 business days. Please note that custom items require an additional 3-5 business days for production before shipment.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure digital wallets like Apple Pay and Google Pay.

Can I track my package after it ships?

Yes! Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress in real-time.

What is your return policy?

We offer a 30-day return window for most items. Please ensure products are in their original packaging. Note that personalized or custom-made items are non-returnable unless they arrive damaged.

Do you ship internationally?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

How can I change or cancel my order?

Please contact our support team within 12 hours of placing your order. Once an item has entered the production or shipping phase, we are unable to make further changes.